FatFruit Privacy Policy

At FatFruit, we understand that your personal information matters, and we are committed to handling it responsibly, transparently and securely. This Privacy Policy explains how we collect, use, store and protect your data when you visit fatfruit.com, register a FatFruit casino account, play our games or contact our support team. Our casino is owned and operated by Metlait SRL, a company registered in Costa Rica, and licensed by the Government of the Autonomous Island of Anjouan under licence No. ALSI-202509073-FI2. By creating an account, you agree that we may process your data as described below.

Information We Collect

We collect several categories of information in order to provide our services, verify your identity, process payments and comply with our licensing obligations. Our FatFruit platform gathers data directly from you, automatically through your use of the site, and occasionally from third parties such as payment providers and verification services.

• We collect registration details such as your name, date of birth, email address, phone number and chosen currency when you open an account with us
• We collect identity verification documents, which may include passport details, identity cards, proof of residence and source-of-funds statements, submitted in Latin or Cyrillic script, and in some cases video verification
• We collect financial information related to deposits and withdrawals, including the payment method used, transaction amounts and wallet addresses for crypto payments in BTC, ETH, LTC, BCH, DOGE and USDT
• We track your gaming activity, including games played, bets placed, bonuses claimed and wagering progress, to manage your account and improve our services
• We record technical data such as your IP address, device type, browser, operating system and session logs, which also helps us confirm that no VPN is being used, as this is not permitted at FatFruit
• We retain communications with our support team, including live chat transcripts and emails sent to [email protected]

How We Use Your Information

Here at FatFruit, we use your data for clearly defined purposes connected to running our casino safely and lawfully. We never collect more information than necessary, and we only use it for the purposes described in this policy or as required by our regulator.

• We use your information to create and manage your account, verify your age and identity, and confirm you are accessing our services from a permitted location
• We use your data to process deposits and withdrawals, apply applicable processing fees where the wagering requirement before a cashout has not been met, and detect fraudulent or duplicate accounts
• We use your gaming history to calculate bonus eligibility, wagering contributions and VIP Club tier progression
• We use your contact details to send transactional messages, respond to support enquiries, and, where you have opted in, to inform you about promotions such as our welcome package, Monday Melon Madness or seasonal tournaments
• We use technical and behavioural data to prevent money laundering, detect overlapping IP addresses between accounts, and maintain the security of our platform

Know Your Customer (KYC) Verification

We may require identity verification before processing any payout, and refunds or withdrawals may be held until this process is complete. If we cannot reach you by email or phone within two weeks of a withdrawal request, your account may be locked for failing KYC. Winnings from bonuses or real-money play may be forfeited if complete KYC information is not provided within 40 days of our request. If you refuse to provide documents, or if discrepancies arise between your documents and your account data, we reserve the right to close your account and confiscate the funds held in it.

Cookies and Tracking Technologies

Our FatFruit website uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how visitors interact with our games and pages. We use this information to improve navigation, personalise promotional content and measure the effectiveness of our marketing campaigns. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our site.

Sharing of Your Information

We do not sell your personal data. However, we at FatFruit may share your information with trusted third parties where necessary to operate our business and comply with our legal obligations.

• We share data with payment processors to complete deposits and withdrawals through methods such as Visa, Mastercard, Skrill, Neteller, ecoPayz and supported cryptocurrencies
• We share information with identity verification providers to confirm your age, residence and source of funds
• We may disclose data to our affiliate programme, Deeplogic Partners, solely in relation to account referrals and marketing attribution
• We disclose information to our licensing authority, Anjouan Licensing Services Inc., and other regulators or law enforcement bodies where legally required
• We may share data with IT, hosting and security providers who support the operation of our platform

Data Retention

We retain your personal and financial information for as long as your account remains active, and for a further period afterwards as required by our licensing obligations and applicable anti-money laundering rules. Where an account remains dormant for six consecutive months, we apply a monthly administrative fee of at least EUR 10 while the balance is positive, and we continue to retain the associated data throughout this period. We delete or anonymise data that is no longer required once retention obligations have expired.

Data Security

We at FatFruit take appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse or alteration. Our systems use encryption for sensitive data transmission, restricted internal access controls and regular monitoring. While we work hard to safeguard your data, no method of transmission or storage is completely secure, and we encourage you to use a strong 8x%oi61E&!paEDHa and keep your login details confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. Our FatFruit team is available to assist you in exercising these rights wherever applicable.

• You may request access to the personal information we hold about you
• You may ask us to correct inaccurate or incomplete data
• You may request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to or request restriction of certain processing activities, including marketing communications
• You may withdraw consent for optional data processing at any time, without affecting the lawfulness of processing carried out before withdrawal

To exercise any of these rights, please contact us at [email protected], and our support agents, available 24/7 through live chat, will guide you through the process.

Restricted Territories and Age Requirement

Our services are not available to residents of a number of restricted jurisdictions, including Australia, France, Spain, the United Kingdom, the United States and several others listed in our Terms and Conditions. We only process data of individuals who are at least 18 years old, or the legal gambling age in their country of residence, and we take steps to prevent underage access to our platform.

International Data Transfers

Because FatFruit operates internationally and serves players across markets such as New Zealand, Canada and Italy, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica and other locations where our service providers operate. Where such transfers occur, we take reasonable steps to ensure your data continues to receive an appropriate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other operational reasons. We encourage you to review this page periodically. Continued use of our FatFruit account after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team at [email protected], or through our 24/7 live chat. We are here to help with any privacy-related concerns regarding your FatFruit casino account.